We apologize for the inconvenience. Let’s ensure your experience is seamless. If you’ve encountered an error while attempting to play, please try the following steps:
🌐 Double-check your internet connection
📸Take a screenshot or screen recording of the error message
🕒 Jot down the following information:
name of the game
timestamp (date and time of gameplay)
transaction ID which can be found on the Transactions tab from the main menu.
💌Then send a brief note to our support team describing the issue.
For further assistance, you may contact us through our online chat facility at the bottom right corner of this page or email us directly at [email protected]. We're always here to help.