Why do we request Source of Funds?
As part of our commitment to maintaining a safe, secure, and responsible gaming environment, we may request Source of Funds documentation from time to time.
We have a legal obligation to conduct checks designed to prevent financial crimes, including fraud and money laundering. These verification measures are required by applicable laws and compliance obligation and may be carried out on any customer, regardless of whether there is any suspicion of wrongdoing. Compliance with these requirements is mandatory and helps ensure the security and integrity of our platform.
Source of Funds verification helps us:
Protect users from unauthorized account use and financial fraud.
Comply with applicable legal and compliance requirements.
Prevent money laundering and other financial crimes.
Ensure the integrity and security of our platform.
Better understand unusual or high-value account activity when appropriate.
Not every user will be asked to provide Source of Funds documentation. Requests are typically made as part of our risk-based review process and may occur when certain account activity or transaction patterns require additional verification.
What documents can I provide?
Recent bank statement(s) showing your income or available funds (you may redact unrelated transactions or sensitive account information).
Recent payslip(s) or proof of employment income.
Official W-2 Wage and Tax Statements, IRS-filed tax return transcripts, or official acknowledgement records.
Documentation showing the proceeds from the sale of a property or other significant asset.
Investment or retirement account statements.
Other documents that reasonably demonstrate the source of the funds used for your purchases.
Can I hide sensitive information?
Yes. We understand that financial documents contain personal information.
Unless otherwise requested, you may redact information that is not relevant to our review, such as:
Full account numbers (leave the last four digits visible if possible)
Individual transaction descriptions unrelated to your source of funds
Other sensitive financial information that is not required for verification
However, your name, the issuing institution, relevant dates, and the information needed to verify your source of funds must remain clearly visible.
How will my information be used?
All documents submitted are handled securely and are used solely for verification, compliance, fraud prevention, and account security purposes. Your information is processed in accordance with our Privacy Policy and applicable data protection laws.
What happens if I don't provide the requested documents?
If we request Source of Funds documentation and do not receive the necessary information within the requested timeframe, we may be unable to complete our review. This could result in temporary restrictions on your account, including limitations on purchases, gameplay, redemptions, or account access until the review has been completed. This request is made in accordance with our Terms and Conditions.
How long does the review take?
Once we receive all requested documents, our team will review them as quickly as possible. Review times may vary depending on the complexity of the verification and whether additional information is required.
Need Help?
If you have questions about a Source of Funds request or are unsure which documents to provide, please contact our Customer Support team. We're happy to guide you through the verification process.